RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, return your goods directly to us with your proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, return your goods directly to us with your proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ask@creative-board.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ask@creative-board.com and send your item to: 15-1, Jalan SS 2/64, SS 2, Petaling Jaya , Selangor.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 15-1, Jalan SS 2/64, SS 2, Petaling Jaya , Selangor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to the product being faulty we will refund your shipping costs at the cheapest rate applicable with Fedex at that time.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your item included free shipping you will be refunded the original amount less the shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to the product being faulty we will refund your shipping costs at the cheapest rate applicable with Fedex at that time.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your item included free shipping you will be refunded the original amount less the shipping cost.
All returns are subject to a 20% restocking fee
